Flat Rate $7.95*
The cost of shipping for international orders is evaluated on a case-by-case basis. Please contact us at +613 9672 2288 or use our contact form for a quote or to receive additional information.
All buyers are responsible for brokerage fees, their country's taxes and duties. These additional charges are not included in the shipping price.
Please check with your country's customs office to determine what the additional costs will be prior to buying.
We are unable to mark the package as a "Gift". Declared value will come from your invoice, and it will not be altered.
Sorry, we cannot ship compressed air products or lithium batteries internationally.
*Unfortunately flat rate freight does not apply on orders containing darkroom chemicals, backdrops and some oversized goods. We will contact you by email or phone with a quote for shipping if goods ordered cannot be shipped using our flat rate.
Deliveries are managed by Australia Post Express Courier. Delivery time vary depending on the item(s), stock availability from our Australian suppliers and your location. We deliver all orders by courier Australia-Wide and we insist on obtaining a signature for your and our security. In other words – we will not deliver to your home or business address unless there is somebody there to accept the delivery.
|Melbourne||Next business day|
|Other Capital Cities||Between 1 and 4 business days|
|Other Locations||Between 4 and 8 days|
We will notify you by email when we have shipped your order with an online tracking link.
You can track the shipping status of your delivery on the Internet with the tracking ID provided by us once your order is processed.
Yes, you will be asked to sign a notification of receipt in which you confirm that your order was received.
Our courier will leave a notification of 'attempted delivery' at your address advising you of an alternative delivery or collection arrangement.
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email or phone.
Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state ‘delivered’. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.
Unfortunately, not at present. We anticipate offering this facility in the third quarter of 2016.
We do place items on back order.
We try to have a stock level that will keep up with demand but some popular items may be in short supply. Even though we maintain the most comprehensive stock levels in the industry, we still do not hold absolutely everything in stock. If you would like an item that we do not have in stock, we will gladly order it for you.
As we initiate orders with most Australian suppliers virtually every day, typically we will usually order your item immediately – thus minimising any inconvenience to you. We will maintain regular email contact with you to keep you informed as to the progress of your order.
Unfortunately, we do not offer a hold or lay-by service for our online store.
View all the brands that we stock on our brands page.
Alternatively type the brand name into our search toolbar to view the available items from that brand.
We are constantly updating our product range so we invite you to visit our website frequently. View all our new arrivals.
All products are guaranteed by the Australian representatives of each Global Manufacturer.
We look forward to hearing feedback about our product(s) and services. Post purchase we will email you an on-line survey. We welcome any feedback that will enable us to improve our service to you. Your thoughts/experience(s) regarding the product(s)at you have purchased will be most welcome.
Please feel free to visit in-store. We have Australia's largest range of photographic/video product and accessories.
Unfortunately we can not offer returns / exchanges on:
We have 3 rules of returns, item(s) must be returned:
If your item matches all of these condition, you can advise us by email that you'd like to return the item(s), we will advise a Return Authorisation Reference Number.
*The above return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law;
Our website is best supported by Mozilla Firefox, Google Chrome, Safari, and Internet Explorer. Please ensure that the browser you are using is up to date. If you are having difficulty and would like assistance please contact us.
Link your preferred bank accounts, debit and credit cards via PayPal so you can choose which one to use each time you pay. You can select from Visa, Mastercard or Amex credit cards. You need to have a PayPal account.
Utilising PayPal to process all transactions, we do not store or handle and of your credit card details. PayPal is the most secure and popular way to pay online and PayPal offers their registered users insurance on all of their purchases. For further information, please see http://www.paypal-australia.com.au/security.
Please check with your bank or financial institution to rule out errors on their behalf.
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again.
Yes - all pricing is in Australian dollars.
Yes - all prices include GST.
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For further information, please go to www.paypal-australia.com.au/personal Please see http://www.paypal-australia.com.au/personal.
You can sign up for a PayPal account on PayPal website. Please go to http://www.paypal-australia.com.au/personal.
Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.
Payment will be deducted from your PayPal account immediately after checkout.
We do not store your credit card details.
Our ABN is 27 852 308 806
Our ACN is 005 132 258
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|Melbourne||(03) 9672 2222|
|Sydney||(02) 8004 7945|
|Brisbane||(07) 3103 1429|
|Perth||(08) 6102 6382|
|Adelaide||(08) 7200 3773|
|Darwin||(08) 8911 1262|
|Canberra||(02) 6176 0125|
|Hobart||(03) 6107 9442|
|Auckland||(09) 887 0479|
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